Comprehensive CTI Solutions for Smarter Communication Management
Xtend Technologies is the leading manufacturer and provider of Computer Telephony Integrated (CTI) products and solutions. Our expertise includes design, development, manufacturing, testing and delivery of telephony products like Voice Loggers, Call Billing System, Call Centre Solutions, Interactive Voice Response (IVR) and more. We are capable of providing customised solutions as per the client’s requirements. Implementation of our products in an organisation helps to improve operational efficiency and enhance customer satisfaction.
Xtend Product Types
Xtend Voice Logger
Core product for call recording across analog, digital, VoIP, and radio lines with extensive reporting and playback features.PC-based Voice Loggers Versatile Range for Small, Medium & Large Companies Supports unified software for Analog, ISDN PRI, Digital Extension, Audio, and VoIP lines.PC-based Voice Loggers Versatile Range for Small, Medium & Large Companies Supports unified software for Analog, ISDN PRI, Digital Extension, Audio, and VoIP lines. Analog Ports available: 1, 2, 4, 8, 12, 16, and 32 Scalable up to 256+ ports Records incoming, outgoing, and missed calls User-friendly browser interface Monitor and listen to live calls Multi-user login facility Popup alerts for incoming calls Tamper-proof and encrypted data storage Supports multiple audio compression formats Automatic email alerts Multilingual interface available Welcome greetings and announcements Voicemail, out-of-office message Beep sound/background music VoIP: Supports H.323, Standard SIP, and more ISDN PRI: Records Single ISDN PRI Line and R2 (E1/T1) Digital Extension: Records keyphones of major PBX brands Audio: Records live audio from Radio/Wireless units (VHF/UHF) USB Connectivity Supported Standalone Voice Loggers Enterprise Appliance Model for Large Installations Logs Analog, ISDN PRI, VoIP, Digital Extension in any combination 19” rack-mountable server Does not require a PC Automatic restart after power failure Encrypted and tamper-resistant storage Built-in LCD display In-built storage capability Option to support RAID functionality Browser-based interface Remote access with multi-login
Xtend Call Center Solution
Integrates IVR, ACD, predictive dialing, CRM linkage, and agent monitoring with no PBX required.Inbound, Outbound & Blended Call Management Multilingual user interface (supports Arabic) IVR and Automatic Call Distribution (ACD) Auto-dialing and Do Not Disturb (DND) management Popup window for client information Custom field creation and updation Supports Predictive, Preview, and Push dialing Tracks average handling times, occupancy, and service history Real-time agent status with live monitoring Call routing, queuing, and auto-callback Proportional routing of incoming calls CRM integration with existing applications Supports agent login via mobile Live snooping, barging, and whispering features for supervisors No PBX required Outbound Dialer (OBD) – an effective telemarketing tool is also available.
Xtend IVR (Interactive Voice Response)
Supports text-to-speech, speech recognition, fax, and multi-language prompts. Inbound, Outbound & Blended Call Management Built-in scripting language for customized IVR flows Comprehensive database support (SQL Server, DB2, Oracle, Sybase, Access, and other standard databases via ADO and ODBC) Scalability and multi-port capability Supports text-to-speech and speech recognition Multi-language prompt support for global deployment Supports FAX and call conferencing
Centralized Management Solution
Supports Centralized Data Management & Reporting Monitor and centralize call data from multiple offices to a single location. Real-time monitoring of Voice Loggers from Head Office (HO). Stores recorded call data in Branch as well as in HO. Automatic data backup in multiple locations and updating to central location. Unified browser interface with live dashboard for monitoring purposes. Live dashboard shows branch status including Voice Logger status, PC down, date/time mismatch, low disk space notification etc. System down alerts in PC and via email from branches are displayed at central server. Comprehensive and location wise call log search options are available.
Xtend Call Billing System
Monitors and controls telecom expenses with real-time graphical dashboards, detailed reports, and centralized billing.Supports all major brands of PBX Full-fledged detailed call reports Live dashboard with real-time graphical charts Total expense reports with consumption analysis View extensions handling maximum call loads Auto-emailing of reports Extension management with export to Excel/PDF/CSV Automatic extension creation and grouping Option to mark off-peak weekdays/holidays Account code-based detailed reports Integrated with a free single-line call recorder Centralized call billing management and reporting (optional)
ATC Logger
XTEND ATC Logger is an advanced voice and data recording solution designed specifically for Air Traffic Control environments. It ensures reliable capture of all communications, including radio, telephone, and intercom channels, with high-quality audio and precise time synchronization. The system provides secure storage, fast search, and easy playback features to support incident investigation and operational review. XTEND ATC Logger also complies with international aviation and safety standards, making it suitable for civil and military aviation authorities. With scalable architecture and redundancy options, it delivers continuous performance and maximum reliability in mission-critical environments.
Key Benefits
Records, monitors, and audits all incoming, outgoing, and missed calls.
Supports Analogue, Digital, VoIP, ISDN PRI, and Audio (VHF/UHF) recording.
Equipped with a user-friendly web interface and a real-time monitoring dashboard.
Provides multi-user login, pop-up alerts, and live call listening.
Includes tamper-proof and encrypted storage for data security.
Offers centralised management, data backup, and remote access across multiple branches.
Features include automatic restart after power failure, email alerts, and RAID storage support.
Available in multiple languages, including Arabic, with multi-colour themes and detailed reporting options.
Ready to take your business to the next level?
Contact us today to schedule a consultation and discover how we can help you achieve your goals.